FREQUENTLY ASKED QUESTIONS
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How do I register?
Is this service just for cell phones?
Can I register more than one phone or device to get messages wherever I am?
Does signing up for AlertFind cost me anything?
When will I get a message?
How quickly will I receive messages?
How can I get more information once I receive a text message?
Will I get advertising messages or general campus announcements?
What if I don't have a cell phone, or mine doesn't have text messaging?

How do I register?

If you have an email account with the university that is at least a week old you have been automatically pre-registered in the AlertFind system. You should proceed to Getting Started to register or update your contact numbers.

If you do not have a university-supplied email account you may create an AlertFind account based on your current, preferred email address within Getting Started. Please be advised that new accounts can only be created from a computer physically located on a campus belonging to Yeshiva University or select affiliates. (Top)

Is this service just for cell phones?

No, you can also submit SMS and text messaging devices, land-line phones (messages will come via voice mail) and additional email addresses. Yeshiva University can send messages to any device that can receive text message through cellular service, including many cell phones, some text pagers, BlackBerrys, and some wireless PDAs. (Top)

Can I register more than one phone or device to get messages wherever I am?

Yes. You can enroll multiple devices through the software. For example, you can enroll two cell phones and three land-line phones. You can put in phone numbers of different locations. For instance, one number for your dorm, another for your job and a third for your home on weekends. This allows an alert to find you, whatever your personal circumstances. (Top)

Does signing up for AlertFind cost me anything?

There is no cost to sign up. The only charges you incur would be the normal fees charged by your mobile service provider for receiving text messages and/or airtime. (Top)

When will I get a message?

Messages will only be sent under the following circumstances:

  • when a situation presents a threat to community safety at any of our campuses;
  • when there are major facility or campus closures;
  • for timely warning of criminal activity;
  • when system tests need to be performed

(Top)

How quickly will I receive messages?

This depends on your cellular service provider's capabilities. It could be immediately or could take some time. We recommend that you opt in using SMS delivery with an SMS capable device as that method is usually the fastest and most reliable. Email isn't well suited to emergency communications. As is the case with dropped calls on a cell phone, it is quite possible you will not receive an alert at all; this is beyond our control. (Top)

How can I get more information once I receive a text message?

Text messages will be brief and contain vital and immediate information. When faced with a critical incident, the University will distribute pertinent information via any or all of the following:

  • Text-message
  • Voicemail
  • Mass email
  • Campus voicemail
  • A bulletin on www.yu.edu or the affiliated school's Web site (http://www.aecom.yu.edu or www.cardozo.yu.edu for instance)
  • YU's hotline 877-982-2222 (877-YU2-2222)
  • Campus Flatscreens
  • Other available communication channels

(Top)

Will I get advertising messages or general campus announcements?

No. This system will not be used to deliver any type of advertising content or non-essential notifications.

(Top)

What if I don’t have a cellular telephone or mine doesn’t have text messaging?

Text alerts are just one of the communication channels used by YU in the event of an emergency. While text messages are generally more reliable, we will leave an automated voice mail if a cell phone is your only contact number. Bear in mind that AlertFind is not replacing YU's other methods of communication; it is simply enhancing the University's options for distributing information rapidly.

(Top)

 

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